SwiftCD FAQ

If your invoice total exceeds $15,000 by the 15th of month, we will send you an invoice on the 15th, and again at the end of the month. All invoices are due within 15 days.

If you pay your bills on time, we sincerely thank you. To read about our policy concerning late payments, please click here.

b. How can I pay SwiftCD for my CDs?

We accept payment by several methods (all in US Dollars):

1. Check, money order, bank draft, or wire transfer in US funds, drawn on a US bank. (Incoming wire fee is $16.00.)

3. Credit card. Click here to securely send your information to us.

Software Duplication Rights

Does SwiftCD have software that I can add to my CD?

No, we do not maintain a stockage of general use software. You must provide all items for your data CDs. In addition, when you sign up for our services and agree to our terms of service, you certify that you have full rights to reproduce the software that you submit to us for duplication. That includes executable files, images, database files, or anything else that you provide to us.

Music Duplication Rights

a. Does SwiftCD have a stockage of music from which I can assemble a music CD?

No, we do not maintain an inventory of licensed music for you to assemble a music CD. You are responsible for obtaining all rights to any music that you submit to us for duplication.

b. Where should I go to get information on licensing music?

This site has good general information about music licensing and copyrighting, as well as many links to additional music licensing resources.

There are many companies and web sites who will assist you in acquiring rights to music. Many of them even have their own libraries of licensed music for you to pick from. If you perform a meta-search on "music license", you should get all the results you can use.

c. What is public domain music, and where can I find out more about it?

Generally speaking, public domain music in the United States is music originally copyrighted prior to and including 1922. Public domain music is free for anyone to use as they wish. DISCLAIMER: this is NOT legal advice. If in doubt, always seek legal advice. Visit the U.S. Copyright Office's website for more info. Please note that although the source music itself may be in the public domain, such as "Jingle Bells" written in 1857, the specific recording you are considering may not be in the public domain, such as the version of "Jingle Bells" recorded by Kenny Rankin in 1999.

This site is a good source of information on public domain music, and includes a list of music in the public domain.

Another listing of public domain music.

Excellent site to look up the current ownership and licensing requirements for specific songs.

Sending CD/DVD Content to SwiftCD

a. Can I upload contents?

Yes, in our Vendor Area, go to Product List to define a product, then upload a ZIP file or a SIT file. We will expand the file you upload and write the contents to a disc. Maximum CD size is 650 megabytes, maximum DVD size is 4.2 gigabytes.

b. Can I upload ISO image files?

Yes, if we unzip your uploaded archive and see an ISO, we will use the ISO to create your CD/DVD.

c. Can I upload Mac IMG or DMG files?

Yes, if we unstuff your uploaded archive and see an IMG or DMG, we will use it to create your Mac CD.

d. Can I mail a master disc to you?

Yes, there are instructions on the upload page for mailing masters to us.

Registration Keys and Codes

a. Will SwiftCD print a sticky label with registration key information for my software CD?

Yes, if you send us the registration code information with the CD order, we will print a sticky label and attach it to the CD packaging. There is no additional charge for this service. More information here.

b. Can you write a registration code file to my CD?

Yes, just give us the file name and file contents (up to 5000 characters) when you send us the order, and we will write a unique reg key file to your CD. More information here.

Package Options

What are the various package options offered by SwiftCD?

The package configurations we offer are constantly changing, ranging from a Paper Sleeve to a DVD Case with four-color printed wrapsheet. For current package offerings, please refer to our pricing schedule.

Sending Orders to SwiftCD

We offer several methods for you to send your orders to us. If you ask us to enter an order for you, or if you ask us to manually change elements of an order you have already sent, a 2.00 manual processing fee will apply.

a. Order form in Vendor Area

After you sign up for our services, log in to our Vendor Area, and click on "Place an Order"

b. Sending orders via e-mail

Click here for complete e-mail ordering specifications. NOTE: Sending orders via e-mail is the least reliable method, because we do not send you a confirmation as we do with other ordering methods. Please keep a close eye on Shipping Reports to be sure we received and processed your e-mail order.

c. Sending orders via HTTP Post (Standard RFC1867 Multipart Form-Data Post)

Click here for complete HTTP Post ordering specifications.

d. Sending orders via XML Web Service (SOAP)

Click here for complete XML Web Service (SOAP) ordering specifications.

e. SwiftCD Order Entry Client application

This is a downloadable tool you can use on your computer, to assemble orders and transmit them to us. Click here to begin downloading the free application, complete with documentation to get you started.

f. Order forms from SwiftCD for your web site

We offer an ordering service for a fee of 0.50 plus 5% of the transaction total. We will supply you with a URL order form to connect your customers to a secure ordering site. For more information, click here.

g. Can my current E-commerce Provider or Software Registration Service integrate the SwiftCD service to take my orders and receive my payments?

We currently integrate our service with numerous E-commerce Providers and Software Registration Services. Click here for details.

UPC Barcodes for Your Packages

I would like the option of offering my CDs in retail stores, but I've heard that getting my own UPC code costs $750. Can SwiftCD help me out?

For a one-time fee of $49.00, SwiftCD can issue a unique UPC code to you, which we will then print on any packaging that you designate. NOTE: Each UPC must be used for one product only. If you wish to have UPCs on three different products, you must purchase three different UPCs. UPC bar codes issued by SwiftCD must be used for CDs manufactured and shipped by SwiftCD. The bar codes may not be used on items manufactured and shipped by the customer or by third-party services.

To purchase a UPC, click here. NOTE: Before purchasing a UPC you must first sign up for SwiftCD services and establish your CustomerID. To sign up (no obligation), click here.

Dormant and Inactive Accounts

Because (1) most customers who abandon their accounts do not notify us, and (2) we do not have unlimited storage space, we have adopted the following policy concerning dormant and inactive accounts:

a. if 6 months go by without an order, we will consider the account dormant, we will inactivate order forms (if applicable), and we will archive contents and artwork

b. if 12 months go by without an order, we will consider the account inactive (abandoned), and we will delete all content and artwork from our servers. We will also dispose of any master CDs or DVDs, as well as any fulfillment items in our warehouse

c. For new customers at least 6 months old and have never placed an order, we will consider the account inactive (abandoned) and delete any content and artwork that was uploaded to our servers

Refunds, Returns, and Replacements Policy

It is our policy to replace defective products at no additional charge to our customers.

If a purchaser reports to you that (1) a shipment has been damaged in transit, or (2) they have not received a CD that we shipped (after 3 weeks to a US address, 4 weeks to a non-US address), we will send another CD at no additional cost to the same address, up to two months after the original shipping date. (If you wish to change the address, we will treat it as a new order, for which we will charge you the full amount). The maximum quantity of these free replacements is 1% of the monthly volume. If you request replacements in excess of the 1% limit, we will charge you the full amount. If the original shipment was sent via Priority Mail, we will charge you for the Priority Mail charges on the second shipment as well.

This replacement policy does not apply in the following situations, if you choose a non-tracked shipping method:

a. Your shipment contains five or more CDs/DVDs

b. Your shipment contains a Fulfillment Item

c. Your shipment contains special packaging provided by you

To safeguard your shipments, please use a tracked shipping method. Details here.

If a CD has been returned to us, we will notify you of the return, and the reason for the return, if available. We will hold the returned CD for one week. If you wish us to send it again to the consumer at a new address, we will charge you half the normal CD price (minimum 2.50), plus shipping.

If a Fulfillment Item has been returned to us, we will notify you of the return, and the reason for the return, if available. We will return the item to your inventory so that it can be used for future shipments. If the item is returned in unusable condition, we will will notify you and let you decide how to dispose of the item.

We do not issue refunds.

Manual Processing Fee

This fee applies to orders that we must manually fix, because of errors in the order that you sent to us. We will let you know when these errors first occur in your orders, to give you a chance to fix the problem. If they continue to happen, we will apply a 2.00 Manual Processing Fee.

Here are some examples of when a 2.00 Manual Processing Fee may be applied to your orders:

a. You order an invalid ProductId from us.

b. You ask us to enter an order into our system for you. (Click here to see the many methods we offer for you to send orders to us.)

c. You ask us to change elements in an order that you have already submitted, such as the Shipping Address.

d. You send an invalid download URL as part of an order.

e. You send an order with missing elements, such as ProductId or Shipping Address.

f. You ask us to reship another copy of an existing order, but the order does not meet the free replacement policy standards.

Browser Support on This Website

We continue to make every effort to make our web site compatible with every browser in use, but keeping up with all browsers all the time is virtually impossible.

As far as we know, all of our pages are fully functional with Internet Explorer, NetScape, FireFox, and Opera. Our upload functions are not functional with Safari, because of documented problems associated with Safari's javascript interaction with the html <form> object. Unless enctype="multipart/form-data" is specified in the form object at the time the page is loaded, Safari is unable to encode the file per the RFC 1867 specification. Changing the enctype at runtime via Javascript is supported in Internet Explorer, Netscape, Opera, Firefox and every other Java-enabled browser we know of, with this one exception of Safari on Macintosh.

If you experience browser-related problems on any of our pages other than the Safari problem above, please let us know, and we'll get it fixed as soon as we can.

Mac Users

a. Can you take my StuffIt files?

Yes, you can send us your SIT files

b. Can I send you a Mac CD image file?

Yes, just stuff your Mac CD *.dmg file and upload it. IMPORTANT: You must send us an e-mail and let us know that you have sent us a CD image. Otherwise, we will simply unstuff your SIT file and write the resulting DMG file to the root of the CD.

For additions, deletions, or suggested improvements 
to this FAQ, please let us know