SwiftCD Warehousing & Fulfillment Services
 (not on-demand CDs or DVDs) 

In addition to CD and DVD on-demand duplication and fulfillment, SwiftCD will also ship your other items directly to your customers.


What exactly do you mean by "fulfill"?

We will help you in every aspect of sending your products to your customers:  taking orders, processing credit cards, packaging your items, shipping your items, and sending you detailed reports about your shipments.


What kinds of items will you fulfill?

We'll ship just about anything for you--pens, hats, shirts, printed materials, prepackaged CDs, DVDs, or video tapes.  Please ask if you have any questions.


What are your fulfillment fees?

• 3.00 per order fulfilled, plus postage, for Small and Medium items (defined below)
• 4.50 per order fulfilled, plus postage, for Large items (defined below)
• This may vary, mostly depending on your packaging and assembly needs.  For example, a retail software box assembled by us,  costs an additional 1.00 per order fulfilled.
  • If you send us pre-assembled software boxes, then the 4.50 fee applies for Large items.
  • If we are shipping your on-demand CDs in your pre-assembled software boxes, we will charge you the normal on-demand CD fees, plus a fulfillment fee for the software box, plus warehousing fees below, if applicable.
  • If we are shipping your on-demand CDs in your un-assembled software boxes, then we will charge you a 1.00 assembly fee, the normal on-demand CD fees, plus a fulfillment fee for the software box, plus warehousing fees below, if applicable.

What if I have several items in my order?

The price per order includes up to four items within the order.  If the package will include more than four items, the charge is 0.50 per additional item.  For example, if you order nine Medium items in one package, the cost will be the order price (first four items) plus 2.50 (last five items) plus postage. 


Do you charge any warehousing fees?

Warehousing fees apply beginning the first month you stock inventory with us, and are computed each month based on that month's volume. 

At the end of each month, we perform a calculation looking at your inventory for that month as it relates to the amount shipped in that month.  We do not charge any warehousing fees as long as you stock less than or equal to 3 times the number of units that you shipped in that specific month. 

If inventory on-hand exceeds 3 times your sales for that month, we will add warehousing fees to your monthly statement.  Note: warehousing fees apply only to the quantity of items in excess of the 3x maximum.  For example:  If you ship 10 items in a month, then the maximum items we can have in storage for that month for you to avoid any warehousing fees is 30 items.  If you have 40 items in inventory at the end of the month, then warehousing fees will apply to 10 items only, not all 40.  If you do not ship any products through us for a month, the minimum warehousing fee is 10.00.


What if we want you to dispose of our inventory?

If you want us to dispose of your inventory, the cost is 0.20 per item.  If you send a shipping company to pick up your items, the cost is also 0.20 per item, and we require notice of such pickups five business days in advance.  We do not palletize products for shipment.  


How do you calculate warehousing fees?

We classify items as Large, Medium, and Small.  

     Large Items - More than 14 inches (35.5 cm) combined length, width, and height.  This category would include most retail boxed software.  The warehousing fee for large items is 0.30 per month per item.

     Medium Items - Less than 14 inches (35.5 cm) but more than 9 inches (23 cm) combined length, width, and height.  This category would include CDs in sleeves, jewel cases, DVD cases, and videocasettes.  The warehousing fee for medium items is 0.20 per month per item.

     Small Items - Less than 9 inches (23 cm) combined length, width, and height.  This category would include small items such as pens or keychains.  The warehousing fees for small items is 0.10 per month per item.


How can we get started?

If you are not already a SwiftCD customer, please sign up for our services here.

After you are signed up, log in to our Vendor Area, click on product list, and create a ProductID for each item that you would like us to fulfill for you.  Be sure to specify "Fulfillment Item" as the product type.


How do we send our products to you?

Ship to:

SwiftCD Fulfillment
Attn: [CustomerId] [ProductId]
1601 Industrial Blvd.
Madison, GA 30650
USA

IMPORTANT:  Be sure that your address line is clearly marked with your CustomerId and the ProductIDs which you created in our Vendor Area.  Markings can either be on the exterior of the package, or on documents accompanying the package, but are best added to the address Attn: line.  Otherwise we'll never be able to identify them.  If that happens, we will hold them in our warehouse for four weeks as an unidentified shipment.  After four weeks, we will dispose of them.  If the shipment is identified after arrival (usually when customers send an inquiry to us looking for the shipment), we will add a 20.00 stockage fee to your account, if the shipment was not identified with your CustomerId and ProductId upon arrival. 


How can I tell how many items I still have in inventory?

This is fully automated.  After each day of shipping, your inventory count is updated in our Vendor Area, available for you to check any time.


Sending Orders to SwiftCD

You can send us orders directly, via our XML interface, or if your e-commerce provider integrates with us you can send us orders from them.


What happens if one of my customers doesn't receive their shipment from you?

We strongly recommend you use a tracked shipping method to send your shipments.  We offer a full range of UPS shipping choices to send your products around the world.  If you choose send by a non-tracked method, such as the US Postal Service, we cannot help you if your shipment is lost.  In such a situation, the cost to send a replacement will be yours.  If you send by a tracked method such as UPS, we will submit the claim to UPS in your behalf and we will pay for the replacement shipment.


What happens if one of my customers returns an item, or if the item cannot be delivered?

If a Fulfillment Item has been returned to us, we will notify you of the return, and the reason for the return, if available.  We will return the item to your inventory so that it can be used for future shipments.  If the item is returned in unusable condition, we will will notify you and let you decide how to dispose of the item.


If you have any other questions, please contact us.