We believe our agreement with you is simple -- we will ship your orders within two business days, all we ask is that you pay us by the 15th of the following month.  We do not need reminders to ship your orders, we don't believe you should need several reminders to pay us.

Invoicing:  We will send you an invoice during the first week of each month.  We will send the invoice to the e-mail address specified by you in our Vendor Area.  If the e-mail bounces, we will attempt to contact you by other means.  If the e-mail does not bounce, we will assume you received it.

Due date:  Payments are due in our office by the 15th of the month.  

Late payments:  If we have not received your payment in our office by the 15th of the month, we will send you a reminder.  If we have not received your payment by the 20th of the month, we will stop shipping new orders for you.  If you send orders to us, we will cancel the orders and report them back to you as an ERROR status.  This is a fatal error--if you want the orders shipped in the future after you pay your invoice, you must send the orders to us again.  Also, we will add a 2% late payment fee to your next monthly invoice.  The minimum late payment fee is $20.00.  The purpose is to defray the costs associated with collecting late payments.

Credit card payments declined:  If you have given us your credit card information, so that we can automatically charge your credit card for your monthly billing, and if your credit card is declined for payment, we will send you an e-mail notice.  If your credit card is declined for more than one monthly payment, your account may be subject to a $20.00 late payment fee.  (If your credit card has expired, we will not add any fees to your account.  Instead, we will send you an e-mail notice asking for updated credit card information.)

Late payment (2nd occurrence in a six-month period):  We will stop shipping your orders for you.  If you send orders to us, we will cancel the orders and report them back to you as an ERROR status.  This is a fatal error--if you want the orders shipped in the future after you pay your invoice, you must send the orders to us again.

Late payment (3rd occurrence in a 12-month period):  We will require prepayment for all orders for a six-month period.

Non-payment:  If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt.  As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys' fees and court costs, will be paid by you.  If you would like to review the Agreement itself, please click here.

If you have any questions about our policy, please ask here.