Definitions

Customer -  this is a SwiftCD account holder, who has sent us CD/DVD content and artwork, and who sends us orders for production and fulfillment.  SwiftCD has a direct relationship with Customers for orders and payments.

Purchaser - this is the end user of the shipped item.  SwiftCD does not have a relationship with Purchasers.  SwiftCD Customers (above) have direct relationships with Purchasers, including all support issues.  These support issues include:

• Purchase issues
• Software support
• Refunds and replacements
• Order tracking

SwiftCD is not staffed to provide support to Purchasers, nor to forward their support e-mail onward to Customers.  If a Purchaser complains to you about non-receipt of an order, please confirm:

• That we received the order
• That we shipped the order for you (click here for Reporting information)
• That the purchaser's shipping address is correct

If you have confirmed all of the above, and you would like a replacement CD/DVD shipped, please read here about our replacement policy.

Purchaser E-mail

Please do not tell Purchasers to contact us for a shipping status, you will only get an unhappy and frustrated Purchaser.  When we ship your orders, we send you a Daily Status Report, so you already know when orders have shipped.  Your other option is to check order status here:

http://www.swiftcd.com/tracking

If you cannot find your order by using this link, then either we did not receive the order from you, or you are entering an incorrect TrackingId.  Please confirm that you sent the order to us, then contact us to resolve the problem.

If the order was shipped via UPS, this page will contain the UPS tracking number, hot-linked to the UPS tracking system.

We Do Not Respond to Purchaser E-mail

Purchasers are not our customers, they are your customers.  The first time that we receive Purchaser e-mail, we will forward it to you, and let you know that we cannot respond to it in the future.